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Return Policy

*All our dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to measure for each customer. 
*All our dresses from Joannesdress are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising.
*We are sorry that it didn’t work out. If you are not completely satisfied with your purchase, for any reason*, we will offer you a full refund within 7 days of delivery. *Some restrictions apply.
*Carefully read our return policy and make sure that all criteria are met before mailing any items back to us. This return policy is applicable to all items in our site except those specially marked.
*Please do not return items without consulting with our customer service. They are going to initiate the return process with you.
*Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, resized, or damaged in any way cannot be accepted for return.
*Any unauthorized, improperly packaged, or non-insured packages will be returned to sender
Note: We will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.we can't give refund if the dress just do not fit for you.
The date you choosed is the day we may get it shipped, and rush order will be processed first and can' t be cancelled . 

Return Process

1. We do not process returns unconditionally. We understand the frustration if it doesn’t work out. We will do our best to process your return and refund as fast as possible.
2. A return request won’t be accepted if it was initiated later than 7 days of delivery.
3. When you initiate a return process. Please be very descriptive and attach profound images of the dress and its flaws, to ensure that we understand the problem and we can finish your return request as soon as possible. Please note that manipulated or otherwise altered images do not count as profound evidence, as well as images made in poor
4. Please Check our Refund Policy page for more information on restrictions and criteria for Refunds and Returns.

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.
1. Unpaid orders will be canceled automatically after 3 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
2. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
3. Orders canceled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price, in order to cover the material cost.
4. Orders canceled 48 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price, in order to cover the material cost and necessary labor cost.
5. Orders canceled more than 72 hours after payment confirmation will be eligible for a partial refund (50% of the product purchase price at most, the exact refund depends on the cancel time) consisting of the full shipping cost.
6. Once your order has been shipped, it can no longer be canceled.
If you would like to cancel your order, please click Contact Us to proceed. Joannesdress has the final right to explain every term on our website.

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